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Frequently asked questions
1. Are there any fees attached to being a member?
There is no fee to register to become a member.
2. What payment methods do you accept?
We accept All Visa/Mastercard credit or debit cards. Bank of Nova Scotia and NCB Direct deposits as well as cash payments in store. If paying via Bank deposit to allow 1 day for processing and funds clearance.
NO cash on deliveries accepted! All delivery request must be paid by 9:00 AM and made online as our drivers do not conduct transactions upon delivery due to security reasons.
3. How or where can I collect my packages?
When your package arrives in Jamaica and is processed you will receive a notification and your invoice that your packages are ready for Pick up or delivery. After paying the services fees online packages will be forwarded to the default address on your account based on your selected delivery preference. You can also pay online and schedule your Store -Pickup to avoid wait time. Same day and Express delivery also available once payment and request is made by on or before the 9:00 AM cut-off time.
4.How often do you receive shipments, and how long after delivery will I receive my package?
We receive shipments Mondays and Fridays. Packages delivered to the warehouse in Miami between Mondays and Wednesdays by 12:00 PM will be cleared in Jamaica on a Friday for delivery (Sat-Mon). Packages delivered between Thursdays and Saturdays at 12:00 PM will be cleared in Jamaica on a Monday for delivery (Tues - Thurs)
5. What can I do if there is a change of plan in regards to delivery location?
In the event that you decide to cancel or change delivery arrangements you must notify ipCourier as soon as possible. Cut off time for delivery address change is Friday and Monday at 4:00 PM. Failure to do so will attract a delivery fee to have your delivery re-routed.
6. What happens if my package is damaged during shipping?
If a customer’s package was damaged during shipping to Jamaica, they may contact our IPC Representatives to report the damaged package and an investigation will be conducted. Packages are required to be packaged properly and in correct protective materials by your merchant. We will not be held liable if packages are not shipped in correct packaging to withstand the transit cycle.
7. Which products are restricted?
Restricted Products are considered hazardous or forbidden as determined by Jamaica Customs, IATA and the FAA. Please contact a IPC Representative who will guide you to information regarding Restricted Items or contact Jamaica Customs directly to confirm if the item in question is on the restricted list. See below Customs Jamaica Restricted List. https://www.jacustoms.gov.jm/sites/default/files/docs/Restriction%20Items.pdf
8. What happens if I order a restricted product?
If the item has shipped from our Florida Office and arrived in Jamaica, it will potentially be seized by Jamaica Customs and destroyed. In some cases, you may discuss with Jamaica Customs the possibility of obtaining a permit to allow the clearance of the item. For Further information, please feel free to contact us.
9. Can I get an estimate before my package is shipped?
Yes, simple go to request a quote at the bottom of the website, provide us with the relevant details requested and we'll send you an estimate.
10. Where are your delivery locations?
We offer delivery to Kingston, Spanish Town and Portmore within city limits. A flat rate delivery fee of $350 applies for packages and $1000 for Express same day delivery. We deliver islandwide and if you're outside of the corporate area we deliver via Knutsford and TARA courier carrier fees apply.
11. Can I start using ipCourier services immediately after I sign up?
Yes. Once you receive your membership confirmation, you are ready to start shopping! We will immediately begin accepting all of your purchases.
Please ensure that all of your shipments include your ipCourier Shipping address with your unique Account number. Any packages shipped to us with an incomplete or inaccurate address will cause delays and will be handled by our special handling department where a fee will be applied.
12. How does my ipCourier online account work?
When you sign in to your account you can:
1. Check if your purchases have been received
2. Pay for packages
3. Check the status of your shipments (tracking)
4. Change any of your account details such as delivery address and membership information
Please note: You will receive an email notification when you receive a package, and when we your package is ready.
13. What is a purchase invoice or receipt?
A purchase invoice, or payment receipt, is a document that shows the price you paid for the products you have purchased. The document must also show other information, including the name and address of the sellers and date of purchase.
Many merchants automatically include a merchant invoice with your package, and some may email you an electronic merchant invoice.
Please keep a record of your merchant invoices so you can provide them to us for customs clearance.
If your package arrives without a merchant invoice, or if the invoice does not show the price you paid for merchandise, we cannot guarantee that your package will be cleared. They may be detained at customs office until we receive this information.
Special note about gift items:
If you indicate your item is a gift, the seller may include a merchant invoice that does not show the price you paid for your purchase. If your package arrives with a gift receipt rather than a complete merchant invoice, you will be asked to provide additional information so we can clear the package at customs.
14. How will I know when my package is in Jamaica?
We will provide you with a notification via email that your package is ready along with your service charges/invoice. Then you can request delivery or do a Store Pickup.
15. How do I request delivery?
Once you receive your invoice, pay your service charges for your packages and choose the delivery option which suits you best. You can choose from the following options:
Express Delivery -$1000 (Same Day once payment is made before the cut off time at 9:00 AM*)
Priority Delivery- $350 (1 – 2 business days)
Store-Pickup – Free.
Deliveries will be done to your default address on file. All delivery request must be made by 9:00 AM.
16. Does ipCourier provide refrigeration?
No. we do not provide any form of temperature-controlled storage or transportation. Please do not ship items requiring refrigeration to your US address.
Common items that require refrigeration include frozen foods, perishable foodstuffs, temperature-sensitive medications, dry ice and chocolate.
17. Do you provide temperature-controlled facilities?
No, we do not provide temperature-controlled or humidity-controlled facilities.
18. Will I be charged for storage?
Members receive 30 days of free storage. Packages stored past the free storage period will incur storage fees of $30 JMD per package per day.
Storage fees continue to accrue until your package is shipped, discarded or returned to the sender. You will see storage charges itemized on your invoice when the package is invoiced or discarded.
19. Why do I sometimes receive multiple packages even though I only placed one order with a merchant?
Vendors often ship parts of the same order from different warehouses, or at different times. This means you may receive two or more packages, even though you only placed one order.
20. Why is my package not showing in my account?
We receive packages Mon – Sat between 9:00 – 6:00 PM and we are closed on Sundays. Our receiving team works diligently to ensure packages are entered into your account within 24- 48 hours of arrival at our US facility. You will receive an email each time we log a package into your account. If you’re not seeing a package that was delivered after that period your unique account# may be missing from the package and our team not able to clearly identify the package which may cause delays. Please send an email immediately to firstname.lastname@example.org with the subject ‘Missing Package’, please include your name, the tracking number and proof of delivery details.
You can view shipments that have left our facility under My Shipments in your account. You will also see a link to the tracking information and the latest update.
21. Will you accept shipments sent to me by merchants and individual sellers?
Yes. We will accept shipments to your address from any merchant or individual seller.
22. How can I make sure I get all my package notifications?
Spam filters sometimes include email you do want to receive. To ensure you receive all your account communications, we recommend that you add ipCourier to your Safe senders list.
ipCourier sends email alerts to you when we receive a package at your address, when your shipments leave our facility, and other important notifications.
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